FAQs

Frequently Asked Questions

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Klarna. All payments are securely processed.

How can I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your parcel via our delivery partners.

Do you offer international shipping?
No, we currently ship within the UK only.

How long will it take for my order to arrive?
We offer Next Working Day delivery across most of the UK. Delivery to the Scottish Highlands and Northern Ireland may take up to two working days.

Can I change or cancel my order after placing it?
Orders can only be changed or cancelled before they are dispatched. Please contact our customer support team as soon as possible if you need to make changes.

Do you offer free delivery?
Yes, we offer FREE UK delivery on all orders.

What should I do if my item is faulty or damaged?
If your item arrives faulty or damaged, please contact our customer support team within 14 days of delivery, and we will be happy to assist.

How do I return an item?
Please follow the return instructions included with your order or visit our Returns page for full details.

How do I contact customer support?
You can reach our customer support team by email at 3flexhome@gmail.com. Our team is available Monday to Friday, from 9:00 AM to 5:00 PM.